Frequently Asked Questions

📐 PRODUCTS AND COMPATIBILITY

• Is the Grid Box™ compatible with any power strip?
Yes. Its ample 32 cm interior space is designed to house standard 4 to 5 common outlet power strips, leaving free space for large adapters, such as MacBook chargers.

• How do I clean the Grid Pad™ mat?
Our premium mats feature a high-quality waterproof coating. For regular cleaning, simply wipe with a slightly damp microfiber cloth. Avoid using harsh chemicals.

• Are the materials safe?
Absolutely. The Grid Box™ is made of flame-retardant ABS plastic of medical engineering grade, ensuring absolute insulation from the heat of the outlets 24 hours a day.

🚚 SHIPPING AND DELIVERIES

• How long does it take for my order to arrive?
We process all orders within 24 to 48 business hours. Once shipped, the estimated delivery time is 3 to 5 business days (depending on destination). You will receive a tracking link in your email immediately.

• Is shipping safe?
Yes, all our shipments are insured and come with a tracking number so you know where your package is at all times.

🛡️ RETURNS AND WARRANTY

• Can I return my product if I don't like it?
Of course. We want you to love your setup. If for any reason you are not satisfied with your purchase, you have 14 calendar days from the receipt of the order to request an easy return.

• How do I contact you?
You can write to us at any time via our official support email: soporte@griddesk.com. Our team will respond within a maximum of 24-48 business hours.